Terms of Service
To keep things fair and safe for both of us, please read our Terms of Service here before signing up.
H&B Mobile Detailing – Terms of Service
Last updated: October 8, 2026
These terms apply to all services from H&B Mobile Detailing ("we," "us"), including one-time details and our Monthly Detail Plan. By booking with us or signing up for the Monthly Detail Plan, you agree to these terms, including the 3-month minimum for the Monthly Detail Plan.
1. Our Services
We're a mobile detailing service serving the Raleigh, Cary, and Durham area.
We come to your home or another location you choose and clean your vehicle's interior and/or exterior, depending on the service you book.
2. One-Time Detail Prices
Gold Coupe: $240 full detail ($130 interior, $110 exterior)
Gold Sedan: $260 full detail ($140 interior, $120 exterior)
Gold SUV: $280 full detail ($150 interior, $130 exterior)
Gold Large SUV/Truck: $300 full detail ($160 interior, $140 exterior)
Bronze Coupe: $160 full detail ($100 interior, $80 exterior)
Bronze Sedan: $180 full detail ($110 interior, $90 exterior)
Bronze SUV: $200 full detail ($120 interior, $100 exterior)
Bronze Large SUV/Truck: $220 full detail ($130 interior, $110 exterior)
Payment for one-time details is due on site when the service is completed. See section 12.
3. Monthly Detail Plan
What's included: one full interior and exterior detail per month.
Price: $119/month for coupes and sedans, $139/month for SUVs, large SUVs, and trucks.
Billing: your card is charged through Stripe the day you sign up, then on that same date every month. The plan renews automatically until canceled.
3-month minimum: you can't cancel the Monthly Detail Plan before your first 3 months are complete. See section 4.
Unused visits: one visit per month. Visits you don't use don't roll over to the next month.
Wrong vehicle size: if you sign up for the wrong size, we'll move you to the correct price.
4. 3-Month Minimum (Please Read)
The Monthly Detail Plan requires a minimum of 3 months. You cannot cancel before your third monthly payment.
By signing up, you agree to pay for your first 3 months in full.
If you stop paying, dispute a charge, or cancel before the 3-month mark, the remaining payments in your first 3 months are still due. For example, if you stop after month 1, you still owe months 2 and 3.
Once your first 3 months are complete, you can cancel anytime.
5. Canceling
You can only cancel after your first 3 months are complete.
You can cancel online through your customer account link, or by texting us at (984) 218-4385.
Cancel before your next billing date to avoid being charged for the next month.
We don't refund the month you're currently in, but you can still use that month's visit.
6. Scheduling Your Monthly Detail
Booking is done by text. Each month, text us at (984) 218-4385 when you're ready for your detail.
We'll text you back with plenty of available days and times to choose from.
Just reply with the time that works best for you, and you're booked.
You can text us anytime during the month to schedule. We recommend reaching out early to get your preferred time.
Please be on time and make sure we can reach your vehicle at the scheduled time.
7. Rescheduling and No-Shows
Need to reschedule? Text us at least 24 hours before your appointment.
If you cancel with less than 24 hours' notice, or we arrive and can't access your vehicle, water, or power, that visit counts as used for the month (members) or may be charged [a $___ fee] (one-time customers).
8. Weather
If it's raining or the weather is unsafe for detailing, we may reschedule your appointment.
A weather reschedule won't count against your visit.
9. Water, Power, and Before We Arrive
We use your water and power. Please have an outdoor water spigot and an electrical outlet within reach of where your vehicle is parked.
An extension cord or hose may be needed if the outlet or spigot is far away. Let us know ahead of time.
If we arrive and can't access water or power, we may not be able to complete the detail. That visit may count as used for the month (members) or be rescheduled (one-time customers).
Please remove personal items and valuables from your vehicle before we arrive.
We're not responsible for items left in the vehicle.
10. Extra-Dirty Vehicles
Vehicles with heavy pet hair, mud, stains, mold, or biohazards (vomit, bodily fluids, etc.) may need extra time.
We'll always tell you about any extra charge before we start, and you can say no.
11. Damage and Pre-Existing Conditions
We aren't responsible for damage that was already on the vehicle, like scratches, chips, worn paint, loose trim, or worn interior.
If you think we caused damage, text us within 24 hours of your detail and we'll look into it.
Detailing improves your vehicle's look but can't always remove every stain, scratch, or odor.
12. Payments
Monthly Detail Plan: payments are processed securely through Stripe. We never see or store your full card number.
One-time details: payment is made on site when the detail is done, usually by Venmo or cash. If neither works for you, text us and we'll work something else out.
If a monthly payment fails, Stripe will try your card again and email you to update it.
If a monthly payment still fails, your plan may be canceled, but any remaining payments in your 3-month minimum are still due.
13. Price Changes
We may change our prices in the future.
If the price of the Monthly Detail Plan changes, we'll give you at least 30 days' notice before it affects your billing.
14. Refusing Service
We may refuse or stop service if conditions are unsafe, or if a customer is abusive or doesn't follow these terms.
15. Changes to These Terms
We may update these terms from time to time.
The newest version will always be on this page, with the date at the top.
16. Contact Us
H&B Mobile Detailing
Raleigh, Cary, and Durham area, North Carolina
Text: (984) 218-4385
Website: handbmobiledetailing.com
Contact
Questions? Reach out anytime, we’re here.
Phone
ianjhazard@handbmobiledetailing.com
(984) 218-4385
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